FAQs

How long will it take to ship my order?

Regular orders have a 5-7 business day processing time.

Preorders have 2-2.5 week production time before shipping to you. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

Do you accept returns & exchanges?

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Items on sale

    Conditions of return:

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Do you offer Wholesale?

    Yes, we accept a limited number of wholesale accounts per month. Please send us your inquiry to cathy@moon-seed.com and we will be in touch!

    How do I care for my items?

    Though our items are durable  they should be handled with care. Makeup or other dirt can be easily removed by wiping affected areas with a Q-tip dipped in water or alcohol.
    Metal hardware may tarnish naturally over time. To preserve appearance it is recommended to cleaned your jewelry with a jewelry cloth and/or tarnish remover.

     

    Buying handmade

    Earrings are made from durable, lightweight materials, hand finished and assembled in our studio in Charleston, SC. Due to the handmade nature of these items, patterns and colors may vary slightly from one pair to the next. Some acrylic cuts may be more, or less, transparent than others. Wood items may display a few freckles that further adds to character of the piece. All in all, no two earrings are the same! Each earring is made with hypoallergenic stainless steel posts and butterflies backs